Shipments and returns

We don't accept returns, exchanges, or cancellations

But please contact me if you have any problems with your order.

Returns and exchange details

We DO NOT offer refund. All sales are final. Please check out all provided images, as they are an important part of the product description. We do our best to illustrate every item in details and describe each item accurately. If requested, more photos and details can be provided. We will gladly answer any questions or concerns you have about an item before placing your order. Please feel free to message us!

ALL SALES ARE FINAL

We always ship with tracking number. WE ARE NOT RESPONSIBLE FOR LOST OR STOLLEN PACKAGES OR NOT DELIVERED ONES.
Please make sure your SHIP TO address is correct. If we need to reship because of an incorrect address, the additional shipping cost is your responsibility.

DOMESTIC SHIPPING (USA) should arrive within 3-4 business days from shipping date. Your item(s) will be shipped via USPS and will always include tracking. Typically, items will be shipped within 3-5 business days unless there is a holiday. Please contact us if you need something different.

INTERNATIONAL SHIPPING:
International shipping will be via USPS. The tracking number for International shipping will only show where the items is in the USA. Once it is shipped overseas, the tracking number is not updated until item has been delivered.

International shipping will take longer and could take from 10 days to several weeks, depending on the location and/or Customs delay. All VAT fees and taxes imposed by the destination country are the buyers own responsibility. There may be additional import fees imposed by a country for which SecretBelladonna is not responsible. If you are an International buyer, once the package leaves SecretBelladonna, we are no longer responsible for lost or damaged items. It is extremely expensive to insure, get confirmation or send priority mail. We are very happy to ship Internationally, just understand complications arise in Customs and with packages traveling a far distance.